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  • Where do we send our products?
    All digital products can be purchased by people from all countries in the world. Physical products are shipped to: Brazil, the United States and the United Kingdom. In the future we will expand to more regions.
  • What´s an FAQ section?
    Frequently Asked Questions about a business. It brings together the most common questions about products, payments, etc. Such as “Where do you ship to?”, “What are your opening hours?” or “How can I schedule a service?
  • How we communicate with website visitors
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  • How we use cookies and tracking tools
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  • How visitors can withdraw consent
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  • How and why do we collect information?
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  • Contact information
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  • What is the SSL Certificate?
    An SSL, or Secure Sockets Layer, certificate ensures that communication between you (visitor) and my website is completely secure. All data traveling between servers remains encrypted, creating secure browsing. You can view my website over an HTTPS connection. It secures the connection between your browser and the web address you are visiting. Wix automatically provides an SSL certificate for every website. When a web page has an SSL certificate, you may see a lock icon in the address bar next to the domain. Clicking this icon shows more SSL details. However, if there is no SSL certificate, an "i" icon appears.
  • What types of information do we collect?
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  • Exchanges? Store credit? Or a full refund?
    Printful Printify Damaged/defective product A free replacement or refund will be offered if the issue is reported to the Printify.me support email indicated in the order confirmation email within 30 days of product delivery, along with required photographic proof. Returns/exchanges As products are only printed after they are ordered, returns and exchanges are not supported. If an order is returned to sender/lost in transit and an invalid address is provided, a refund will be issued for the product price only.
  • Where to send my return?
    Orders sent by our partner center in Brazil will be returned to: Rodovia Santos Dumont, 4791 (Former KM 3.5), Warehouse 111, Galpão 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias - RJ, Brazil. Orders shipped from our centers in the US and Mexico will be returned to our Charlotte facility. The address is: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273. Orders sent from our UK UK center will be automatically returned to Antar 2 Headway Road, Wolverhampton, West Midlands, WV10 6PZ.
  • What products can be developed or exchanged?
    No digital product can be returned, after making payment it is not possible to request a refund or refund of the amount paid. Our physical products are processed by Printful, Printify and Amazon, so read the Return Conditions section where we explain how it works with each processor.
  • How can I pay in store?
    You can pay by credit, debit card or bank slip.
  • What are the conditions for return or exchange?
    Printful Any claims for poorly printed/damaged/defective items must be submitted within 30 days of receipt of the product. For packages lost in transit, all claims must be filed no later than 30 days after the estimated delivery date. Complaints deemed to be an error on our part are covered at our expense. To find out where to send your product, read Where do I send my return? - Wrong Address: If you provide an address deemed insufficient by the carrier, the product will be returned to Printful facilities. You will be responsible for reshipping costs once we confirm an updated address with you (if and as applicable). Unclaimed: Undisputed issues will be returned to Printful facilities and you will be responsible for the cost of re-delivery (if and as applicable). Printful does not accept returns of sealed products, such as but not limited to face masks, that are not suitable for return for health or hygiene reasons. You agree that any orders returned with face masks will not be available for reshipment and will be discarded. Returned by Customer: We ask that you contact us before returning any product. Except for Customers residing in Brazil, we do not refund orders due to buyer withdrawal. Customers residing in Brazil who regret a purchase must contact our Customer Service and express their desire to return the item within 7 calendar days after receipt, providing a photo of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, refund will not be possible. Notification to EU consumers: In accordance with Article 16(c) and (e) of Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal cannot be granted: the supply of goods manufactured to the consumer's specifications or clearly personalized; sealed products that have not been sealed upon delivery and are therefore not suitable for return for health protection or hygiene reasons, therefore Printful reserves the right to refuse returns at its sole discretion. This Policy will be governed by and construed in accordance with the English language, regardless of any translations made for any purpose. For more information about returns, please read our FAQs. Printify If you have received an incorrect or defective product, please contact our team within 30 days of product delivery and we will be happy to provide a free replacement. NOTE: You need to contact us to place an order for a new product. Please note that a free replacement is not offered in these cases: - Lost orders with incorrect shipping address provided by your customer. - Products that were received as requested; however, your customer wants to have another size/color. - Clothing with a small size deviation from the size guide measurements (below 1"). - Poor quality prints caused by poor quality design. Lost packages If the package has been lost, the first thing to do is check that the address sent is 100% correct. Even a single missing letter or number can cause delivery failure. If the address is correct, please contact your local post office. Occasionally, we see that upon arriving in the destination city, the package is stored at the local post office and the recipient must collect it there. After completing both steps, contact our support team by clicking on the chat bubble. We will investigate further and offer a free replacement if we determine there was no error on your part. Order returns If an order is returned to Printify or the print provider's facility due to an incorrect or incomplete address, our support team may offer the option of a replacement at additional cost or a partial refund. Observation If you choose to proceed with the replacement, the usual production deadlines will apply. You can find out more about Printify production times here. Normally, the reason for returning the order will be mentioned in the tracking link. If the reason is unclear, please contact our support team by clicking on the chat bubble and our team will look into the matter. Bad smell Please note that a slight odor is a natural occurrence in the direct-to-garment (DTG) printing industry. Typically, the odor disappears after the first wash.

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